The First Steps to Providing Support:
Completing an IT Inventory.
Are backups running correctly?
How are the systems configured?
Are there system errors?
Are there sufficient system resources available?
Are the programs optimally configured?
Are current service packs and patches compatible with the business requirements?
Have the systems and applications been kept up to date on service packs and patches?
Following answering these questions, after resolving the issues found,
and after the reliable backups are confirmed, then deeper optimization can be attempted.
|